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Even careful senior living providers can sometimes end up with an ill-fitting “CRM” solution. Maybe they fall prey to slick sales presentations that “wow with smoke and mirrors” or don’t look closely enough at details that surface after the ink is dry. Or perhaps they don’t talk to current clients about the hidden “gotchas”. But popularity doesn’t guarantee client satisfaction or client success. Senior living providers...

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“Marketing” The very word strikes apprehension in the heart of many leaders and owners.  You might as well say “black hole”, “waste of money”, “phoo-phoo designers” or “voodoo magic”.  But the super-natural power of marketing to influence opinions, sway decisions and move the masses can never be overstated. Don’t believe me?  Watch political conventions, or go to the Coca Cola museum in Atlanta (one big, ingenious marketing...

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